Refund policy

Valued Customer,

 

Welcome to ARTSY

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

We offer return policy for all all our Products only if the product you received is damaged.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at artsydecor55@gmail.com. Please note that returns will need to be sent to the following address.

Shop no. 9, 1st floor, Shri bheekaji complex, sector 141, Noida, Uttar Pradesh - 201305

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For all self-shipped package, we will reimburse you upto Rs.100 as Store credits to your Account, which can be used for any future orders.

You can always contact us for any return question at artsydecor55@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. No exchanges are entertained.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at artsydecor55@gmail.com.